Embracing new ways of working to support our clients

20 May 2020

Desktop reports, remote assessments and free pre-assessment conversations are just some of the ways we are supporting clients as the impact of Covid-19 is felt across the UK.

At NRC Medical Experts, we are now carrying out virtual clinical assessments where appropriate. In our experience, clients or their loved ones usually have access to a smartphone or other technology during usual consultations and this new approach is working well.

Our Experts are using video calling via FaceTime, Skype or WhatsApp to carry out the assessment, working with the individual and their family/support worker in advance of the appointment to ensure the technology is available and tested. We also continue to offer desktop reports as an alternative to full assessments.

When face to face assessments are required

Where a physical examination must be carried out, NRC Medical Experts will produce a report which recommends a future face to face consultation when it is safe and sensible to do so, without putting clients at risk. If the client isn’t comfortable with a remote assessment, we are also offering appointment dates (subject to restrictions being lifted) for later in the year.

Supporting you online, on the phone and via email

Desktop reports and remote consultations are supported by pre-instruction conversations – free, no obligation chats where solicitors can discuss cases with our leading experts prior to making any decisions about instruction.

Our Head Office team is fully equipped to work remotely so we can maintain our usual service to you, including facilitating pre-instruction conversations and administration.

Looking for a medical expert? Contact us to find out more.



Client feedback

"My team and I found your training one of the most interesting and useful training sessions we have been on. I feel that not only do I have more confidence in knowing which type of expert should be dealing with the diagnosis and condition/prognosis questions, but it is good to know we could ask you about this."

"Just a quick note to say I am very pleased with the report and to thank you for arranging to see the Claimant and producing the report so efficiently."

"Your report was extremely thorough and comprehensive, a real game changer in this case."

"Your expert prepared a fantastic report on my client; we have been really impressed."

"Always a first class service by the NNRC."

Covid-19 Update

It's business as usual at NRC Medical Experts.

Our offices are closed, however we are working from home with full access to all our systems. The team is available via email – contact us as usual and we'll get back to you as quickly as ever.