Privacy Policy

Privacy Policy

At National Neurological Rehabilitation Chambers, trading as NRC Medical Experts, we take your privacy seriously. We are committed to protecting any personal data submitted through our website, in line with UK data protection law and UK GDPR.

If you need any information that is not covered in this policy, please contact us at enquiries@nnrc.org.uk and we will be happy to help.

1. What information do we collect?

We may collect your name, email address and telephone number when you submit information through our website forms.

Where you register for specific areas of the website, newsletters, events, webinars or other services, we may ask for your name, email address, geographical address and other relevant information.

We will only use your personal data where we have a lawful basis to do so. Where you have agreed to receive marketing from us, you can ask us to remove you from our marketing database at any time.

2. How will we use the information about you?

We do not sell your personal information or share it with third parties for their own marketing purposes.

NRC Medical Experts may use your information to:

  • respond to your enquiry;

  • provide information about our experts, reports, services, webinars and events;

  • send marketing updates where you have agreed to receive them;

  • ask for feedback or invite you to take part in research;

  • manage registrations for webinars, events or other services;

  • maintain accurate records of contact with stakeholders;

  • meet legal, regulatory or administrative requirements.

We will hold your personal information on our systems only for as long as needed for the relevant purpose.

Some of our databases and systems are hosted by third-party service providers. Where this happens, we take steps to make sure those providers keep your information secure and do not use it for their own purposes.

If you have agreed to receive marketing information, you can opt out at any time. You have the right to stop NRC Medical Experts from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please use the unsubscribe link in our emails or contact enquiries@nnrc.org.uk.

3. Security

We take reasonable steps to protect personal information submitted through our website.

Where personal information is submitted online, it is protected using Secure Sockets Layer, or SSL, technology before being sent over the internet.

4. Access to your information and correction

You have the right to request a copy of the personal information we hold about you.

If you would like a copy of some or all of your personal information, please email enquiries@nnrc.org.uk or write to us at:

National Neurological Rehabilitation Chambers
11 Rake House Farm
Rake Lane
North Shields
NE29 8EQ

We want to make sure your information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

5. Data Protection Complaints

If you are unhappy with how we have collected, used, stored, shared or protected your personal data, you can make a data protection complaint to us.

You can contact us by email at enquiries@nnrc.org.uk or by writing to us at:

National Neurological Rehabilitation Chambers
11 Rake House Farm
Rake Lane
North Shields
NE29 8EQ

We will acknowledge your complaint within 30 days of receiving it.

We will take appropriate steps to investigate and respond to your complaint without undue delay. This may include reviewing the personal data involved, checking how and why it was processed, and speaking to relevant members of our team or service providers where needed.

We will keep you informed where appropriate and will tell you the outcome of your complaint once our review is complete.

If you are not satisfied with our response, you have the right to raise your concern with the Information Commissioner’s Office, the UK regulator for data protection.

You can contact the ICO at www.ico.org.uk or by calling 0303 123 1113.

6. Copyright and trade marks

All materials on this website are the copyright of National Neurological Rehabilitation Chambers or are reproduced with permission from other copyright owners.

All rights are reserved. No materials may be copied, modified, published, broadcast or otherwise distributed without the prior written permission of National Neurological Rehabilitation Chambers.

7. Disclaimer

National Neurological Rehabilitation Chambers makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this website for any purpose.

All such information is provided “as is” and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement.

National Neurological Rehabilitation Chambers makes no warranties or representations of any kind that the services provided by this website will be uninterrupted or error-free, or that the website or the server that hosts the website are free from viruses or other harmful computer code.

In no event shall National Neurological Rehabilitation Chambers, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this website.

This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written licence or subscription agreement from National Neurological Rehabilitation Chambers in respect of the use of any online service provided through this website.

8. Links

Links to other websites are provided by National Neurological Rehabilitation Chambers in good faith and for information only.

National Neurological Rehabilitation Chambers is not responsible for the materials contained in any website linked to this site.

9. Google Analytics and tracking data

We use Google Analytics to understand website visitor activity. This helps us review how people use our website and improve the content and user experience.

We may use Google advertising tools, including remarketing. This means cookies may be stored on your device to help personalise future visits or advertising for a limited time after you visit our website.

When you visit other websites, you may see NRC Medical Experts adverts. This is based on third-party tracking information. You remain anonymous to us. Google uses cookies to show advertising based on browsing activity.

You can opt out of Google Analytics Advertising Features through Google Ads Settings, mobile app settings or other available opt-out tools. You can also clear cookies through your browser settings.

Google Analytics opt-out tools are available for users who wish to opt out of tracking cookies.

10. Review of this policy

We will review this policy from time to time, including in response to comments we receive, changes in our services or changes in law.

Please check this page for the latest version.

If you have any questions about privacy, please contact us at enquiries@nnrc.org.uk.

Last updated: June 2026